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Reimagining The Library Experience

Tom Jacobson: Turning Challenges into Engagement Opportunities

In his role as VP, Executive Library Advocate & Strategist, Tom Jacobson acts as liaison between the team at Innovative and the customers our solutions support—spending his days synthesizing what he hears from one party and parlaying it to another in a manner they’d understand.

“Over the last few years, traditional business practices in every industry have been challenged,” Jacobson said during a recent interview, “What has emerged is a major new theme: customer experience matters.”

Visit our blog to read the full interview, and hear what Jacobson has to say about the importance of engagement and patron delight in 2022.

Five Innovative Solutions Win Recognition in 2022 Modern Library Awards!

LibraryWorks recently announced the winners of the 2022 Modern Library Awards (MLA), and Innovative solutions were among this year's winners. Four Innovative products received platinum recognition: Mobile Worklists, Vega Discover, the Polaris ILS, and Polaris Leap. Innovative Resource Sharing (INN-Reach) received gold recognition.

The MLAs are awarded to the top products and services in the industry, according to criteria including functionality, value, and customer service. Product submissions were scored by more than 80,000 librarians. Click here to learn more about these MLA-recognized library solutions.

The Vega LX Platform At a Glance

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What People Are Saying

“The Related Resources Showcase does something almost magical. The ability for Vega Discover to show the relationships among data in the Showcases is not to be underestimated. It reveals things in an entirely new way that you've never been able to see before.”
- Nathan James, Deputy Executive Director for Technology & Collection Innovation at Central Arkansas Library System in Arkansas

Newcastle City Public Library Selects Vega LX, Polaris Leap, and Innovative Mobile

Innovative is thrilled to announce that Newcastle City Public Library in New South Wales will become the first Australian library system to use Innovative solutions.

Newcastle City Public Library's nine branches deliver over one million annual circulations across their community of 250,000 people. They offer an impressive range of services, including unlimited Wi-Fi, public computers, printing and scanning services, free eBooks, Magazines, DVDs, book borrowing and more.

Visit our website to learn more about Newcastle City Public Library and the work that they do daily down under.

New Vega Discover Feature: Patron Reading History

Now you can allow users to opt in, view, and interact with their reading history through a new Reading History tab available under My Bookshelf in Vega Discover. A helpful way for patrons to ensure they haven’t already read a book, or locate a book they want to read again, this new function provides links to item records and dates of checkouts. Patrons will be able to search and sort reading history by title and author as well as sort by transaction dates. Reading History updates every four hours to retrieve new check-outs.

Under Patron Settings in your Staff UI, check the box for Reading History Opt-in/Opt-out. Once you have enabled it, patrons can opt in from the Reading History tab or from their Patron Profile settings to log all subsequent checkouts.

Learn More About Vega

Additional Resources

Upcoming Webinars

Library Marketing Strategies That Get Results- February 15 @ 12 p.m. AEDT
Library Marketing Strategies That Get Results - February 17 @ 10 a.m. ET

Please join us as we welcome Cordelia Anderson of Cordelia Anderson Consulting for an informational event guaranteed to expand your knowledge and enhance your tool belt. Cordelia Anderson consulting was founded in 2018 with a mission to provide marketing and communications consulting and services to community-serving organizations such as libraries, nonprofits, educational institutions and government agencies. Cordelia Anderson is the author of the new book, Library Marketing and Communications: Strategies to Increase Relevance and Results, from ALA Editions.

Cordelia is a seasoned marketing and communications executive with 20+ years of experience. She is based in Charlotte, NC but has clients around the US and is nationally recognized for her innovative, strategic and results-driven marketing and communications programs. Clients have included public and academic libraries, library associations, local government agencies and nonprofits.

Both webinars will share the same information and are set to accommodate our global customers.

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