Welcome to Polaris News! A message from Customer Care, Polaris 7.4, LX Starter & More
Learn the Latest with Polaris News!
Welcome to the Polaris News newsletter! This issue we have a message from Customer Care, talk about the latest in Polaris, LX Starter news, and upcoming events and opportunities for learning.
Polaris Customer Care Update
From Caitlin Spears, Director of Customer Care
It was lovely to see many of you at our IUG conference, and I always enjoy getting to know the engaged and passionate Polaris user base.
I would like to share updates from the Polaris customer care team:
We are growing our team: We're training new employees as well as cross-training experts who have experience supporting other Innovative products. You may see new names responding to your tickets as we expand the Polaris customer care team!
We are improving response times: We have a goal to respond to new tickets swiftly. We increased the speed of our initial responses on tickets by 12% so far in 2023. Additionally, the link to best practices for expediting new tickets is at the top of the form each time you open a new ticket in the Supportal.
IUG 2023 presentations are now in the Supportal: We have added PDFs of all the Innovative staff presentations from IUG including roadmaps and informational sessions to the Supportal. They are searchable via keyword and you can find them all with an “IUG 2023” search.
Please reach out to me if you have questions or a topic to discuss – I value your feedback and ideas!
Caitlin Spears Director, Customer Care Caitlin.Spears@clarivate.com
Polaris 7.4 is available now!
Polaris 7.4 was released earlier this year, and has several improvements to support tech services in Leap, including creating publication pattern prediction fields, printing serials labels, receive PO line item segments. There is also now support for multi-factor staff authentication.
The new home for ideas at Innovative is available now!
Idea Exchange is the replacement for Idea Lab, where you’ll find ideas migrated from Idea Lab, a super easy interface for adding ideas, voting, and commenting, and new support for ideas for the Innovative Mobile patron app, LX Starter, Vega, and Innovative Phone Alerts! Check it out at https://ideas.iii.com
LX Starter is ready to go global
LX Starter International is rolling out now
Many of you are already implementing LX Starter, our ILS enhancement for circulation notices that lets you create and manage patron emails. It's available to any Polaris library upgrading to Polaris 7.3 or above.
LX Starter is now ready for our next wave, which has support for internationalization.
Are you ready to upgrade you skills? Innovative training may offer the courses you and your staff need. Here are some of the training sessions coming up later this year:
Innovative's Product Status Board gives you insight into what's coming for Polaris and other products, and you can even leave comments for our Product team!
Click here to see what's coming in Polaris!
