Managing a modern public library requires more than just passion—it takes the right tools and technology to deliver efficient services, support evolving community needs, and empower staff at every level.
In our recent webinar, “Unlock Your Library’s Potential: Maximize Resources and Elevate Experiences with Polaris,” we welcomed three experienced library professionals who shared how Polaris is helping them do just that.
- Stacey McClain, Library Systems Administrator @ Jacksonville Public Library
- Eric Lozauskas, Executive Director @ STELLA (Sharing & Technology Enhancing Local Library Access)
- Debra Nelson, Library Director @ Elk Grove Village Public Library
Moderated by Carey Miller, Senior Product Sales Manager, Innovative, from Clarivate.
Real-world insights from the field
Throughout the discussion, Debra Nelson, Eric Lozauskas and Stacey McClain offered firsthand perspectives on how Polaris has helped transform their libraries—from streamlining daily operations to improving patron experiences. One of the recurring themes was just how easy it was for their teams to adapt to the new system.
When asked about the learning curve, all three panelists emphasized how intuitive Polaris is for staff across all departments, even those initially hesitant about change.
Why are libraries choosing Polaris
During the webinar, panelists highlighted key reasons their libraries chose Polaris, including:
- A strong focus on public library needs
- Flexibility to support both single libraries and consortia
- Seamless branch-level customization
- A commitment to security, support, and reliability
One attendee asked, “Do all libraries in the consortium use Polaris, or is it optional per location?” Lozauskas explained how STELLA supports both centralized and localized workflows, with Polaris giving member libraries the autonomy they need without sacrificing cohesion.
So, the answer is yes — all libraries in the consortium use Polaris, but it’s not necessarily the same configuration or setup at every location.
Another key discussion point was acquisitions—a traditionally complex area for many libraries. When asked if it was easy to train staff on Polaris acquisitions workflows, McClain shared that features like EDI and ASN receiving made it easy for libraries in her system to get up and running quickly.
The power of Leap
In addition to core ILS functionality, the panelists spoke highly of Polaris Leap—the web-based client that allows staff to work from anywhere. Whether it’s helping a patron in the stacks, checking in materials remotely, or accessing records without being tethered to a desk, Leap has become an essential part of their day-to-day service delivery.
A conversation beyond features
What made this webinar particularly engaging was the natural, open format. Without slides or scripted demos, the speakers spoke candidly about their challenges, successes, and favorite features—making it easy for attendees to connect with their stories.
Topics covered included:
- Staff adoption and onboarding
- The benefits of centralized system support
- The impact of intuitive interfaces on staff productivity
- Real-life wins using Polaris for cataloging, circulation, acquisitions, and serials
Looking ahead
As libraries continue to face new challenges and evolving patron expectations, solutions like Polaris offer the flexibility and functionality to stay ahead.
With robust support, modern staff tools, and seamless integration options, Polaris helps libraries simplify operations and deliver exceptional community experiences.
Ready to see Polaris in action?
Discover how Polaris can help your library streamline operations, empower staff, and better serve your community.
Let us show you how Polaris can make a difference – just like it has for Elk Grove Village Public Library, Jacksonville Public Library and STELLA.