Public libraries are evolving rapidly and today’s patrons expect more than just access to books. They want secure, inclusive and personalized experiences. The new whitepaper ‘Seamless service, delighted patrons’ explores how two leading public libraries — the Allen County Public Library and the Suburban Library Cooperative — are achieving just that.
Security: Protecting patron data, building trust
In an era of increasing digital threats, libraries must safeguard sensitive information. The Polaris library management system stands out with its ISO certification and a dedicated security operations center, ensuring that patron data is protected 24/7. This commitment to robust security means libraries can confidently offer digital services, knowing that privacy and compliance are not compromised. Every transaction, from account management to circulation, is shielded by industry-leading protocols, fostering trust between libraries and their communities.
“Sometimes we’ll get questions from our insurance companies like what level of security do you provide for this? And we can just go to you guys. It’s a level of comfort. I don’t have to worry about waking up in the middle of the night to a call or a text.”
Chris Frezza, IT/Systems Director, Suburban Library Cooperative (US)
Accessibility: Serving every patron equitably
Upholding library values means making library resources available to everyone. Polaris integrates accessibility features at every level, meeting WCAG 2.1 standards to support patrons with diverse needs. Whether by accessing materials online or in person, users benefit from interfaces designed for clarity and ease of use. Staff can work from any location like the service desk, stacks or out in the community. Thanks to browser-based access, ensuring that help is always within reach. This inclusive approach empowers libraries to serve all patrons, regardless of ability.
Personalized experience: Tailoring library service for impact
Modern libraries thrive when they understand and respond to individual needs. Polaris paired with Vega Discover enables personalized patron management, allowing staff to customize services, securely manage accounts and group patrons or items for bulk operations. Vega Discover’s “roll-up” functionality lets users find materials across formats like print, audio and digital which streamlines discovery and drives engagement. Polaris libraries report immediate improvements in circulation and holds, as staff can spotlight relevant materials and programs for each community segment.
“Patrons are able to go into Vega and find materials faster, easier and more efficiently, which of course helps the staff as well.”
Chris Frezza, IT/Systems Director, Suburban Library Cooperative (US)
Fast, supported implementation
Transitioning to Polaris and Vega Discover is designed to be smooth and efficient. Libraries go live within months, supported by comprehensive training and a vibrant user community. “We went from another ILS to Polaris in three months. The training aspect was a lot easier because it’s mostly web-based and very intuitive.”
Chris Frezza, IT/Systems Director, Suburban Library Cooperative (US)
The Innovative Users Group (IUG) ensures that library voices shape future development, making the platform responsive to real-world needs. “The community is really welcoming, it’s very collaborative. A huge majority of improvements are based on the needs of the users of the product.” Nate Burnard, Systems Services Manager at the Allen County Public Library in Indiana (US)
If your library is ready to move beyond siloed systems and embrace secure, accessible and personalized service, this whitepaper is essential reading. Discover how modern tools can help your team work smarter, protect patron data, and build stronger community connections.
Download the full whitepaper now and claim your free consultation.