This is the full text of an email to Innovative customers from General Manager Yariv Kursh.
We hope you and your library are adapting to new ways of working as we all deal with the impact of a global health crisis. Unfortunately the disruption to standard workflows has also led to an increase in phishing activity across the world, as fraudsters attempt to take advantage of potential security weaknesses.
As you continue to process invoices and payments, we want to make sure you have confidence in where you send payments. We want to confirm to you in writing that Innovative has NOT made any changes to our payment instructions for customers in 2020, and we have no plans to do so in the foreseeable future. Please reach out to us at billing@iii.com if you have any questions about payments or if you receive instructions to the contrary.
We hope you and your families are doing well and staying safe. Innovative has prioritized the safety of our employees, our customers, and to ensuring that the services you count on are there for you and your community. We also want to thank you for your continued efforts during this time to ensure normal business transactions are completed.
Stay safe and please reach out if you need any support.