Luda Soffer

VP, Customer Care

With a demonstrated ability to lead global and cross-cultural teams in international hi-tech companies, Luda manages the Library Software Customer Care group.

Luda returned to Clarivate, home of Ex Libris and Innovative, in 2024 bringing over 15 years of expertise in Customer Experience, Professional Services and Customer Success. Luda is a highly experienced leader with proven expertise in customer centric approaches, methodologies, and tools. Her extensive library industry background, collaborative approach, and ability to foster teamwork consistently drive successful product adoption, growth, and customer satisfaction.

 

Luda holds a BA in Linguistics and an MA in Information Technology from the Bar-Ilan University.

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