Resources

Innovative was pleased to host a webinar with Dr. Steve Albrecht, a 24-year library security consultant who has trained thousands of library employees on how to handle disruptive patrons.

In his presentation, “The Safe Library: Security, Safety and Service at the Moments of Truth,” Steve shared five key takeaways for making the library a better, safer place to work including:

• How effective library security requires a multi-faceted approach
• The qualities safe librarians possess
• How to establish a clear code of conduct
• Tips for managing challenging patron situations
• Maintaining personal resilience

Complete the form to learn why 95% of webinar participants found this session very or extremely valuable.