Simplifying systems, elevating service

How can you make your library easier to manage while improving the patron experience?

Across public libraries, there’s a growing opportunity to rethink how technology supports service—not as a back-end IT concern, but as a core service strategy.

“We were looking for a more intuitive patron interface, with an improved aesthetic function. Something similar to Amazon, where all formats rolled up together so patrons could find exactly which format they wanted right away.”
Kristine den Boon, Director of Service Delivery Marigold Library System

This white paper explores how Marigold Library System has simplified its systems to create a more connected, efficient and user-friendly environment. Rather than adding new tools, the team focused on improving how core systems work together. The result is a more coherent experience for both staff and patrons.

You’ll learn how to:

• Simplified their system architecture to drive long-term productivity
• Designed discovery around how patrons search and find materials
• Improved access to digital content to support greater use

“A primary reason for us was that as an integrated part of Polaris, Vega Discover reduced our staff costs in terms of time, but it also decreased the risk of glitches that can happen after upgrades with a new product.”
Lynne Price, CEO of Marigold Library System and president of the TRAC consortium

This is a practical, peer-based example of how a library can modernize its systems while keeping complexity in check. Download the white paper to see how a more connected approach can also support your services.