Resources

Case Study: Redesigning the Patron Experience with Polaris and Vega LX – West Des Moines Public Library

How can a library use a major technology migration as an opportunity to strengthen staff confidence, improve discovery, and create a more connected patron experience?

In this customer case study, discover how West Des Moines Public Library, Iowa, transformed its approach to library technology by migrating from Sierra to Polaris ILS and implementing Vega Discover, Vega Mobile, and Vega Program. Rather than simply replacing an existing system, the library used the project as a chance to modernize workflows, rethink service delivery, and build a stronger foundation for future growth.

Download the case study to learn how West Des Moines Public Library:

• Used its migration as an opportunity to modernize workflows and prepare for future growth

• Empowered staff with intuitive tools that increased confidence and reduced reliance on a small group of system experts

• Enhanced discovery with a more engaging and approachable experience for patrons

Hear directly from the library about their migration journey, their approach to change management, and how they engaged both staff and patrons throughout the transition.

Download the case study to explore how West Des Moines Public Library is creating a modern, connected library experience built for both today’s needs and tomorrow’s opportunities.