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Expanding library access across a growing community

How Suffolk Public Library uses Polaris to improve operations, support self-service access, and reach more residents

Serving the largest city in Virginia by land area comes with unique challenges. With just three branches and a bookmobile, Suffolk Public Library needed a way to extend access to residents across a large geographic area while maintaining efficient operations.

By leveraging Polaris, Suffolk Public Library streamlined staff workflows, supported a new library opening, and introduced innovative self-service access that brings library services closer to the community.

Download the case study to learn how Suffolk Public Library:

• Expanded access for residents in rural and underserved areas

• Integrated self-checkout, authentication, and patron services

• Enabled extended-access library services through Open+ and Polaris

• Increased usage and community engagement at a rural branch

• Built a flexible foundation for future growth

Discover how Suffolk Public Library is removing barriers to access and creating new ways for patrons to engage with their library.

Download the case study