Modernizing systems, elevating service

How can you make your library easier to manage while improving the patron experience?

Over time, library systems can accumulate workarounds, exceptions and processes that make everyday tasks more complicated for staff and discovery less intuitive for patrons.

West Des Moines Public Library (WDM) saw an opportunity to take a fresh look at how its system supported both staff and patrons. Moving to[DW1.1] Polaris gave the library a chance to rethink legacy workflows, simplify everyday work and create a more intuitive discovery experience.

“The way I knew it was going to be the right choice was when we sat in that first demo with the whole administrative team and I looked at their faces and saw the excitement in their eyes.”
Susan Greenwood, Executive Assistant to the Director, West Des Moines Public Library

The white paper offers a practical look at how one public library approached system modernization while keeping complexity in check. Read the story of West Des Moines Public Library and consider the lessons that could apply to your own library.

In this new whitepaper, discover how the library …

• Simplified workflows and reduced legacy complexity
• Involved staff early in the migration process
• Made more of its collections visible to patrons
• Built staff confidence through hands-on testing and training
• Created a more intuitive foundation for everyday service

“We were moving towards Polaris to make it more of a patron-centered experience… an easier experience for customers to use and find our materials.”
Traci Glass, WDM Director

This is a practical, peer-based example of how a library can modernize its systems while keeping complexity in check. Download the white paper to see how a more connected approach can also support your services.