At IUG 2026, Clarivate will highlight its ongoing commitment to customer success through the on-site Customer Support Center—an in-person extension of the trusted support experience delivered year-round.
Designed to bring support expertise directly to the user community, the Customer Support Center reflects Clarivate’s broader customer experience strategy: proactive partnership, transparency, and continuous improvement. By creating a dedicated space for dialogue and collaboration, Clarivate reinforces its focus on helping institutions maximize the value of their solutions.
Throughout the conference, attendees will have the opportunity to connect one-on-one with support specialists to review open cases, discuss current challenges, and receive immediate guidance. These in-person conversations promote deeper understanding, faster alignment, and more efficient resolution.
In addition to case discussions, the team will share practical best practices to help strengthen long-term support outcomes. Topics include how to submit high-quality cases that accelerate resolution, how to navigate knowledge bases and self-service tools more effectively, and how to leverage collaboration and escalation pathways to drive meaningful results.
The Customer Support Center demonstrates how Clarivate moves beyond traditional support models—meeting customers where they are, listening actively, and delivering solutions in real time. By integrating hands-on engagement with strategic guidance, Clarivate continues to invest in a support experience that evolves alongside the needs of its user community.