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The Safe Library: Security, Safety, and Service at the Moments of Truth

August 7 @ 1:00 pm - 2:00 pm EDT

Join our session with Dr. Steve Albrecht, who has trained thousands of library employees on handling challenging, entitled, eccentric, or even threatening patrons who may want to disrupt the library.

His popular program offers practical and realistic communication, service, and de-escalation tools which will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a 24-year library security consultant, mixed with his use of humor. Learn safety and security measures, personal protection methods, and how to activate your “high-stress” customer service skills.


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