Clarivate is partnering with MessageBee, from Unique Management, to expand the communication options available to public libraries. Phones are part of everyday life, often from the moment we wake up. MessageBee helps libraries meet their patrons, delivering important updates through SMS and Voice in ways that are timely, familiar and easy to act on.
Through Clarivate, new library customers can add MessageBee SMS and/or Voice to their patron communication strategy. MessageBee SMS provides compliant text messaging for library notices, with support for two-way texting, multilingual communications and detailed delivery reporting. Libraries can use a local number, including text-enabling an existing library number, and manage message templates. MessageBee Voice provides automated phone notices using the library’s own caller ID, with text-to-speech or recorded audio options, multilingual templates and answering machine detection, ensuring patrons don’t miss an important message.
Our partner, MessageBee focuses on:
- Reliable SMS delivery
MessageBee uses 10DLC-compliant messaging designed to help library texts reach patrons and avoid spam filters. - Communication from a recognizable library number
Libraries can use a local number, enable an existing number for SMS, and place Voice calls using the library’s own caller ID. - Greater control for library staff
Staff can manage templates, preview communications and send tests before messages or calls reach patrons, with templates configurable down to the branch level. - Detailed delivery visibility
Reporting goes beyond overall message volumes, allowing staff to look up an individual patron and see notices, final status and delivery history. - Flexibility for libraries of different sizes and structures
MessageBee gives individual libraries and consortia a practical way to extend patron communications, with the flexibility to support local needs across one location or multiple member libraries.
For your library, this means more confidence in every patron communication going out. Staff can shape messages to fit their community, test them before they go out and see what happened after they were sent, helping create a more consistent and reliable experience for patrons.
MessageBee works alongside Polaris and Sierra, helping extend patron communications without requiring staff to manage patron notification preferences in a separate system.
Give patrons more ways to stay connected to their library.
Talk to Clarivate about adding MessageBee SMS, Voice or both.