Congrats to Polaris Idea Lab Winners for “I Want To Do It Myself”


Hello Innovative Users!

Pairwise has concluded for the “I want to do it myself!” challenge, and we have our winner!

Designed to focus specifically on ways the system can improve patron self-service, this challenge garnered 16 ideas and received 326 votes!

The Polaris Winner

Submission: Patrons can cancel held items
Inspired by: Idea submitted by Cecilia Smiley
Proposed for: Polaris 7.1 H2 2021

“Since we implemented the ability to cancel hold requests in a shipped status, I’ve received several requests to support cancellation of held status,” said Samantha Quell, Polaris Product Owner. “I’m excited to add this feature to Polaris, as it will enable patrons to better manage their hold requests and allow materials to reach the next person in line faster.”

Remember, submissions live on in Idea Lab and our Always Open Space never closes. If you submitted an enhancement that is still important to you or you’ve just discovered a development opportunity, the Always Open space provides a place to post that idea for any Polaris product.

Visit the Innovative Idea Lab:

Thanks again to our wonderful Idea Lab Leadership team:

  • Jeremy Goldstein, Minuteman Library Network
  • Cecilia Smiley, Lee County Library System
  • Maisam Nouh, The Ferguson Library
  • Kathy Setter, IFLS Library System

And special thanks to your moderators and expert reviewers:

  • Paul Keith
  • Sarah St. Martin
  • Lynne Price
  • Erin Shield
  • Eleanor Crumblehulme

Idea Lab is the website hub for our customer-driven innovation process that informs Innovative product roadmaps. To participate, simply go to Idea Lab, and enter in your username and password. If you don’t have an account yet, it’s not too late – simply follow the instructions on the Idea Lab FAQ and join in!

Please spread the word to colleagues at your own institutions and beyond about joining Idea Lab. At Innovative, we are committed to user-driven innovation that will benefit all our library partners, and we look forward to the next Challenge with you.

Happy Innovating!


You can read about the winning Sierra ideas here: