For many libraries, expanding access isn’t simply a matter of adding more services. It’s about finding ways to reach people who may live far from a branch, have limited transportation options, or need access outside traditional operating hours. That’s a challenge Suffolk Public Library knows well.
Located in the largest city in Virginia by land area, Suffolk Public Library serves a geographically diverse community with just three branches and a bookmobile. For residents in rural parts of the city, traveling to a library location isn’t always easy. At the same time, library staff needed to manage growing demands, support a new library opening, and continue delivering high-quality services without increasing operational complexity.
In our latest customer case study, you’ll learn how Suffolk Public Library uses Polaris to strengthen day-to-day operations while creating new opportunities for community access.
Polaris supports core library workflows, integrates with self-checkout systems, and provides the flexibility staff need to manage services across locations. Just as importantly, it serves as the foundation for innovative programs designed to reach more community members.
One example is the library’s Extended Access service at Chuckatuck Library, enabled through the integration of Polaris and Bibliotheca Open+. Registered users can access the library independently, reserve spaces, use public computers, and check out materials even when staff aren’t physically present.
The library reported a 78-80% increase in usage and stronger community engagement at the location, demonstrating how technology can help libraries expand access without expanding infrastructure.
Download the case study to see how Suffolk Public Library uses Polaris to improve operations, support flexible service models, and expand access across its community.